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QUALITY POLICY 

The overall operation of TRITON ACT S.A. is governed by the principles depicted in the Quality Management System. The Quality System is based on the requirements and specifications set by the international ISO 9001:2008 standard.

 

The Company's main principle and objective is to satisfy customer needs through the application of the quality system.

 

The basic objectives of the Quality System are:

  • Implementation of projects undertaken by the Company, according to the needs and demands of its clients.
  • Fulfillment of all legislative and regulative requirements concerning to the company's activities.
  • Fully meeting the company's obligations, as these are defined in relevant contracts.
  • Constantly monitoring and controlling the implementation of projects, from the initial stage of design (or of the implementation plan, if the design is not included in the contract) to its completion and delivery to the customer.
  • Constantly improving the operation of the quality system applied by the company in order to increase customer satisfaction.

The achievement of the above objectives is determined through basic processes of the Quality System which determine actions, such as:

  • Ongoing monitoring of the effectiveness and suitability of the system through an annual review performed by the Management, internal inspections, etc.
  • Securing the resources required for the system's effective operation.
  • Clear definition of the customer's requirements.
  • Ongoing monitoring of supplier performance.
  • Ongoing personnel training.
  • Documented and on-going monitoring and measurement of the level of customer satisfaction.
  • Well-documented search of causes behind problem and weaknesses that appear, so that the necessary corrective and/or preventive measures are defined to avoid their re-appearance.
 

The overall application of the system's principles is secured through the ongoing provision of information and personnel training on all levels with the main purpose of creating relative awareness regarding the system's objectives and philosophy.

 

SYSTEM STUCTURE AND CONFIGURATION

MANAGEMENT RESPONSIBILITY 

The commitment of the Upper Management with respect to the quality of implemented projects is expressed through the quality system which it approves and revises. More specifically, the system quality's basic core regards the following issues:

  • The management's commitment and vision of the quality of projects implemented and of the company's overall operation
  • The system's objectives and targets
  • The relevance of the targets to customer expectations
  • The application framework and its revision
  • Securing the necessary resources
  • Appointing a Management Representative in quality issues

 

The quality policy is conveyed to the company's employees through actions, such as:

  • Training/information regarding the principles and objectives of the Quality Management System
  • Distribution of the system's documents (to the extent required)
  • Announcements posted in the company's facilities

 

The company's organizational structure is depicted in the organizational chart which shows the horizontal and vertical communication between the departments and their respective activities, as well as their respective job descriptions.

 

Once a year and whenever necessary, the Upper Management revises the Quality Management System.

 

The issues examined mainly concern:

  • Internal Audit findings
  • Customer satisfaction measurement results
  • Monitoring of quality indexes and targets
  • Processing of corrective and preventive measure results
  • Effectiveness of the system's application
  • Suggestions for improvement

 

SYSTEM MANAGEMENT AND STRUCTURE

The structure of the company's Quality System is based on the fundamental principle of the quality “pyramid”, according to which the System consists of the general handbook, the description of procedures/processes, instructions on tasks (whenever required) and the necessary forms and files.

 

All documented procedures/processes are depicted in Table I of the Annex (§ 5) in this handbook.

 

The overall framework of the company's processes are depicted in the complete process diagram (Annex I) in which the following are shown:

  • Process input and output
  • Process interaction
  • Crucial quality issues per process (quality objectives)

 

 

Regarding the management of forms, the system's relative procedure is specified and documented in the following issues:

  • Publication and review of documents
  • Codification of documents
  • Distribution of documents
  • File maintenance
  • Management of External Documents regarding the company's operation in   general.

The company's entire Quality System is in compliance with the requirements of the ISO 9001:2008 standard.

 
 

CONTINUOUS IMPROVEMENT

The Quality Management System applied by the Company includes a process through which a series of actions are identified to detect and highlight problems and solve them with the main objective of avoiding their re-occurrence.

 

The basic source of information may be the following:

  • Internal Audit findings
  • Problems recorded by the personnel
  • Suggestions for improvement
  • Customer complaints
  • Statistical processing of various indexes
  • Measurement of the level of customer satisfaction, etc.

The main steps taken to achieve improvement include the following:

  • Record problems/suggestions
  • Explore reasons of occurrence/of alternative choices with the participation of all involved
  • Search, define solutions – immediate and/or long-term
  • Set an implementation time-plan for improvement measures
  • Monitor the implementation time-plan.
  • Assess the effectiveness of the measures defined

 

INTERNAL AUDIT

Internal Audit is the basic tool to inspect the effectiveness of the Quality System.

The conduct of internal audits aims to:

  • verify compliance with the system's specified requirements
  • verify compliance with the requirements of the ISO 9001:2008 standard and of the relevant legislation
  • check the system's effective application and maintenance

 

Internal audits may be conducted by:

  • Εxternal Αuditors
  • the Internal Audit team which consists of appropriately trained personnel

The frequency of internal audits is determined on an annual basis during the system's revision and it is approved by the Upper Management.

The internal audit findings are also the objects of discussion and research during the Management's review of the system, while the procedure to set corrective and preventive measures are activated.

 

HUMAN RESOURCES MANAGEMENT

In order to secure employee satisfaction with respect to their tasks, duties and responsibilities, TRITON ACT S.A. performs a series of actions which are depicted in the relevant procedure.
 

These actions mainly regard the following:

  • exploring training needs of the personnel in general.
  • setting the required training (internal and/or external) stated in the structured training programs
  • conducting and recording training programs
  • assessing trainings that have been conducted
  • assessing the effectiveness of trainings that have been conducted

 

COMMERCIAL OPERATION

The system applied includes a procedure which aims to define and secure the methodology, according to which:

  • the company's communication methods towards its customers are set
  • quotes submitted to customers for acceptance are prepared
  • project contracts are drawn up, examined and signed
  • contract amendments are made, whenever necessary
  • actions are adopted by the company in the event that services are non-compliant (whether the reasons for non- compliance regard deadlines, budgets or quality)

 

SUPPLIES

The company ensures that the procurement of the necessary items (for the company's operation and the implementation of projects) is controlled.

 

The process of procurements is conducted in two basic stages which aim to secure the procurement of products and/or services which meet the requirements of the company and the legislation (where applicable). These stages are as follows:

  • Documentation of the procurement procedure
  • Evaluation of suppliers

 

PURCHASING PROCESS 

Relevant specifications have been set for all procurements depending on the criticalness of the material to be purchased: In order to secure the procurement of the desired products, a structured procedure is carried out, according to which the following are determined:

  • the methodology of identifying the need for supplies
  • the person responsible to coordinate the procurement of different items
  • the procedure of carrying out procurements

 

EVALUATION OF SUPPLIES

 

In order to ensure suitability of suppliers, depending on the criticalness of the respective material to be procured, a process is carried out according to which rules and criteria are set both for new suppliers and for monitoring the course of existing suppliers.

 

In brief, the steps taken to evaluate the suppliers are as follows:

  • Evaluation of a new supplier
  • Inclusion in the list of approved suppliers
  • Monitoring of the course of cooperation (re-evaluation)

 

PROJECT IMPLEMENTATION

DESIGNING

The company's electro-mechanical department and the department of architectural design conduct designs of projects for which the company undertakes their design and construction.

 

The following are taken into account in the design:

  • The customer's demands
  • The legislative requirements which are applicable

The designs (initial, amended, final) are codified and filed to ensure traceability.

 

 

PROJECT MANAGEMENT 

The company's project management processes are specific and they are recorded. The project implementation methodology is based on the legislation in force and on the designs conducted by the company or the customer.

 

The company has established and applies a procedure through which the implementation methodology of the following is determined:

  • Implementation schedule (quality plan of the project)
  • Construction plans
  • Work schedules at building sites
  • Amendments to project specifications
  • Project supervision and completion

All the project's phases are documented with the use of respective forms/documents, which are filed in a controlled manner to ensure project traceability.

 

 

OPERATION OF THE BUILDING SITE

The company's operational framework of the building site is clearly defined. The methodology, according to which the following are performed, are accurately defined in the respective procedure of the applied quality system:

  • Coordination of works at the building site
  • Documentation of the execution of works at the building site
  • Management of materials and equipment (receipt, storage, markings)

  

EQUIPMENT MANAGEMENT

The company's Quality Management System includes a process which depicts the actions that are performed to manage the mechanical equipment and inspection equipment used during project implementation.

 

The company's mechanical equipment is recorded so that the possibility to cover project needs and the need to procure new equipment may be detected at any given time.

 

Availability of mechanical equipment is ensured with the conduct of a documented preventive maintenance program, while damages are treated in a controlled manner. The company ensures the maintenance of equipment in good condition, whether it is located at the building-site or in the storage space.

 

In order to inspect the fulfillment of the specifications of projects implemented, the company ensures that the appropriate inspection equipment is used. This equipment is examined periodically with the use of standard measurement instruments (certified by an external organization).

 

The internal examination of equipment is conducted by persons who have the appropriate knowledge and it is overall monitored by the Quality Officer.

 

In the event the company does not possess the necessary equipment required for inspections, it ensures the leasing of the appropriate equipment with respective certification credentials.

 

 

STORAGE

Within the framework of the applied quality system, the company has installed and applies a system for the management of idle equipment and for goods and material that are not used and for sale.

 

The above items are stored in a controlled manner in appropriate spaces where access is controlled. Storage is monitored with the use of appropriate electronic files.

 

The condition of the stored items is inspected upon their arrival at the storage space.

 

In order to ascertain the condition of the quality of items, a specific marking methodology is applied, which ensures that uninspected or unsuitable products are absolutely distinguishable.

 

Only products of which the quality has been inspected are released and sent to the company's customers or to building-sites for their incorporation into projects.

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All documented procedures/processes are depicted in Table I of the Annex (§ 5) in this handbook. 

The overall framework of the company's processes are depicted in the complete process diagram (Annex I) in which the following are shown: 

  • Process input and output  
  • Process interaction 
  • Crucial quality issues per process (quality objectives) 

 

Regarding the management of forms, the system's relative procedure is specified and documented in the following issues: 

  • Publication and review of documents
  • Codification of documents
  • Distribution of documents
  • File maintenance
  • Management of External Documents regarding the company's operation in   general.

The company's entire Quality System is in compliance with the requirements of the ISO 9001:2008 standard. 

Contact Details

tel: +30 210 66 47 110 - 111
fax: +30 210 66 47 112

tritonact@otenet.gr

Office Address

2 Palaiopanagias str. Peania,
P.C. 19002,
Attica, Greece